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Why was my payment returned?

Donna avatar
Written by Donna
Updated this week

If your payment was returned, it usually means there was a mistake in your bank details.

Here's how to check and fix it:

  1. Go to Details > Payout method in your creator dashboard.

  2. Double-check that everything matches your actual bank account - name, account number, SWIFT code, etc.

  3. Save any changes, then let us know at creators@modash.io.

If we notice a returned payment on our end, we’ll also reach out to you via email.

⚠️ Heads up: You’re responsible for making sure your banking info is correct - double-checking now can save delays later!

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