After uploading your invoice you may get some notifications asking you to make adjustments, in this article we will dive a bit deeper into some of those adjustments.
Here are the most common:
1. Please re-upload your invoice
In this case there may be some errors in your invoice that are preventing Modash from processing the payment. Some things to keep in mind here are:
You should always use your legal name or company name
Incorrect or missing invoice information like tax number, payment date, description, typos etc.
VAT/Personal Tax ID is incorrect
Include Modash as the recipient including the details exactly as you see them below
Recipent details for all invoices:
Business Name: Modash OÜ
Business Address: Telliskivi 60a, 10412 Tallinn, Estonia
VAT ID: EE102111318
Make it easy on yourself and use the free Modash invoice generator here!
2. Payment mistakes made by the brand you're working with
If you see any mistakes with the terms of your payment you should contact the brand directly so they can issue a new payment notice. In the case you'll see a notification similar to the one below, your contact's email will appear in the blue dialogue:
3. Bank details are incorrect
This means you may have added your payment information incorrectly which prevents Modash from sending money to the proper location. In this case, you should check to make sure all your payment information is correct by going to Bank Account towards the left of your screen.
See below 👇
4. Modash needs more information
In this case, Modash's bank may block the transaction until we receive more details on the creator. In this scenario you will receive an email from Modash requesting the specific information to complete the transfer.
Please contact hello@modash.io with any questions!