1. Why am I being asked to re-upload my invoice? 🔁
This usually means there’s something missing or incorrect in your invoice that’s stopping us from processing your payment.
You can learn how to create the perfect invoice here.
2. Why is my bank information incorrect? 🏦
If your payment can’t be processed, it's likely your bank details were entered incorrectly.
Here’s how to check:
Go to Bank Account in your creator dashboard.
Make sure all info matches your actual bank account (name, account number, etc.).
Save any changes and let us know at creators.modash.io.
We will reach out to you via email if we notice your payment has been returned.
⚠️ Remember: You’re responsible for entering correct banking info!
3. Why is Modash asking for more information? ℹ️
In rare cases, Modash may need additional details about you before completing a transaction.
If this happens:
You’ll receive an email from Modash explaining what’s needed.
Once we receive your reply, we’ll proceed with the transfer.
4. Can I update my login email address? ✉️
Absolutely! If you need your login email address, please reach out to creators@modash.io.
5. How long will it take to receive my payment? 💸
Once your invoice is submitted, we’ll review the agreement between you and the brand.
If everything checks out, you’ll get paid within 5–10 business days 🎉
6. My Swift/Account Number is not accepted? ⚠️
Your address needs to be located in the same country as your bank account. If you see this error, it indicates that there may be a mismatch between the countries of your bank account and your own address.
To avoid this, be sure to use the address you used for your bank account.
💬 Need help?
Reach out to us anytime at creators@modash.io—we’re happy to assist!